Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201678 | East Dunbartonshire Council | finance - housing benefit and council tax benefit | Some upheld, recommendations | March 2013 |
| 201201697 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2013 |
| 201201707 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | March 2013 |
| 201201771 | Western Isles NHS Board | admission, discharge and transfer procedures | Upheld, recommendations | March 2013 |
| 201201776 | Scottish Prison Service | legal correspondence | Upheld, recommendations | March 2013 |
| 201201865 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | March 2013 |
| 201201910 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |
| 201201916 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201202019 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201202051 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |