| 201804499           | 
                                                                                        Tayside NHS Board           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201804660           | 
                                                                                        Clackmannanshire Council           | 
                                                                                        child services and family support           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201804921           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201804933           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201804986           | 
                                                                                        Borders NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201805015           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201807032           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201807051           | 
                                                                                        Sanctuary (Scotland) Housing Association Ltd           | 
                                                                                        repairs and maintenance           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201807167           | 
                                                                                        Scottish Prison Service           | 
                                                                                        progression           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2019           | 
              
          
                                                                                        | 201808010           | 
                                                                                        University of the West of Scotland           | 
                                                                                        academic appeal / exam results / degree classification           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2019           |