Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606971 Shetland NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations January 2018
201607046 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2018
201607114 University of Strathclyde complaints handling Not upheld, no recommendations January 2018
201607162 Forth Valley NHS Board clinical treatment / diagnosis Upheld, no recommendations January 2018
201607207 East Renfrewshire Council repairs and maintenance Not upheld, no recommendations January 2018
201607591 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2018
201608053 Melville Housing Association Ltd applications, allocations, transfers & exchanges Not upheld, no recommendations January 2018
201608106 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations January 2018
201608179 Business Stream charging method / calculation Not upheld, recommendations January 2018
201608264 Irvine Housing Association Ltd repairs and maintenance Not upheld, no recommendations January 2018