Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201205072 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations April 2014
201205207 A Council secondary school Some upheld, recommendations April 2014
201205211 Business Stream incorrect billing Upheld, recommendations April 2014
201205291 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2014
201205333 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2014
201205404 Business Stream incorrect billing Some upheld, recommendations April 2014
201300347 Western Isles NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2014
201300472 An Orthodontist in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2014
201300711 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2014
201300712 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2014