New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501679 | The Highland Council | mental health issues | Complaint withdrawn | September 2015 |
| 201200387 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | August 2015 |
| 201301743 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201303319 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201303345 | East Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201304125 | Dumfries and Galloway Council | policy/administration | Some upheld, recommendations | August 2015 |
| 201304469 | Dumfries and Galloway Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201304678 | The Highland Council | primary school | Upheld, recommendations | August 2015 |
| 201305398 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201305510 | Scottish Water | policy/administration | Not upheld, no recommendations | August 2015 |