Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304407 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | May 2014 |
| 201304427 | Fife Council | aids and adaptations | Not upheld, no recommendations | May 2014 |
| 201304436 | Glasgow City Council | civic amenity/waste | Some upheld, recommendations | May 2014 |
| 201304454 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | May 2014 |
| 201304464 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2014 |
| 201304510 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304535 | Scottish Prison Service | confidentiality, complaints handling | Upheld, recommendations | May 2014 |
| 201304536 | Grampian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | May 2014 |
| 201304561 | Lanarkshire NHS Board | complaints handling | May 2014 | |
| 201304563 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | No decision reached | May 2014 |