Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302406 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |
| 201302423 | Scottish Borders Council | handling of application (complaints by opponents) | Not upheld, no recommendations | April 2014 |
| 201302466 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | April 2014 |
| 201302473 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201302499 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | April 2014 |
| 201302502 | Highland NHS Board | clinical treatment / diagnosis | April 2014 | |
| 201302659 | Scottish Prison Service | downgrading | Upheld, recommendations | April 2014 |
| 201302682 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |
| 201302775 | Business Stream | meter size | Some upheld, no recommendations | April 2014 |
| 201302778 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |