Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200400 | South Ayrshire Council | continuing care | Upheld, recommendations | March 2014 |
| 201201482 | Business Stream | charging method / calculation | Some upheld, recommendations | March 2014 |
| 201203012 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, recommendations | March 2014 |
| 201203204 | University of Strathclyde | complaints handling | Upheld, recommendations | March 2014 |
| 201203365 | Glasgow City Council | parks, outdoor centres and facilities | Some upheld, recommendations | March 2014 |
| 201203395 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | March 2014 |
| 201204116 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201204433 | Care Inspectorate | complaints handling | Not upheld, recommendations | March 2014 |
| 201204492 | Care Inspectorate | complaints handling | Some upheld, recommendations | March 2014 |
| 201204540 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |