Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100082 Scottish Prison Service Policy/Administration Not upheld, no recommendations July 2011
201000292 University of Aberdeen academic appeal; exam results; degree classification Some upheld, recommendations June 2011
201000434 North Lanarkshire Council development plans; consultation Not upheld, no recommendations June 2011
201000624 Weslo Housing Management neighbour problems Upheld, action taken by body to remedy, recommendations June 2011
201001207 A medical practice, Ayrshire and Arran NHS Board clinical treatment; diagnosis; failure to refer Some upheld, recommendations June 2011
201001943 Lothian NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2011
201002105 Aberdeen City Council housing; allocations; transfers and exchanges Some upheld, recommendations June 2011
201002171 Greater Glasgow and Clyde NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations June 2011
201002248 Lothian NHS Board care of the elderly; nutrition; record-keeping; communication Some upheld, recommendations June 2011
201002471 Renfrewshire Council complaints handling; investigation Not upheld, action taken by body to remedy, no recommendations June 2011