Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201709257 Scottish Prison Service complaints handling Not upheld, no recommendations September 2018
201709304 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800038 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800052 Trust Housing Association Ltd sheltered housing and community care Some upheld, no recommendations September 2018
201800056 A Medical Practice in the Highland NHS Boad area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800348 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800460 Eildon Housing Association Ltd repairs and maintenance Some upheld, recommendations September 2018
201609303 Aberdeen City Council handling of application (complaints by opponents) Not upheld, no recommendations August 2018
201609703 Edinburgh Napier University special needs - assessment and provision Not upheld, no recommendations August 2018
201700001 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018