Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502164 | Tayside NHS Board | complaints handling | Not duly made or withdrawn, no recommendations | February 2016 |
| 201502348 | Forth Valley NHS Board | policy / administration | Not upheld, no recommendations | February 2016 |
| 201502487 | Scottish Prison Service | policy/administration | Some upheld, no recommendations | February 2016 |
| 201502504 | Comhairle nan Eilean Siar | complaints handling (incl social work complaints procedures) | Upheld, recommendations | February 2016 |
| 201502531 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |
| 201502573 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |
| 201502623 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2016 |
| 201503219 | The Scottish Fire and Rescue Service | policy/administration | Not upheld, no recommendations | February 2016 |
| 201503386 | Scottish Prison Service | policy/administration | Upheld, recommendations | February 2016 |
| 201503474 | Scottish Prison Service | complaints handling | Not upheld, action taken by body to remedy, no recommendations | February 2016 |