Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102839 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | April 2012 |
| 201102853 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | April 2012 |
| 201102884 | A Dental Practice in the Lothian NHS Board area | Complaints handling | Not upheld, action taken by body to remedy, recommendations | April 2012 |
| 201102893 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, recommendations | April 2012 |
| 201103024 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103108 | Scottish Prison Service | staff treatment | Not upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103304 | Business Stream Ltd | debt recovery; payment fees | Not upheld, no recommendations | April 2012 |
| 201103312 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2012 |
| 201103342 | Scottish Prison Service | downgrading | Not upheld, no recommendations | April 2012 |
| 201103352 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | April 2012 |