Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800817 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2019 |
| 201800839 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201801126 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |
| 201801233 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201801391 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201802018 | Golden Jubilee National Hospital | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2019 |
| 201802132 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2019 |
| 201802165 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2019 |
| 201802649 | Crown Office and Procurator Fiscal Service | delay | Upheld, recommendations | June 2019 |
| 201802753 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |