Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204520 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | January 2014 |
| 201204612 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201205373 | Dumfries and Galloway Council | complaints handling | Some upheld, recommendations | January 2014 |
| 201300100 | Business Stream | charging method / calculation | Some upheld, recommendations | January 2014 |
| 201300143 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2014 |
| 201300466 | Renfrewshire Council | rent and/or service charges | Some upheld, recommendations | January 2014 |
| 201300467 | Albyn Housing Society Ltd | repairs and maintenance | Some upheld, recommendations | January 2014 |
| 201300493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201300497 | Stirling Council | complaints handling | Some upheld, no recommendations | January 2014 |
| 201300574 | Business Stream | policy/administration | Some upheld, recommendations | January 2014 |