Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101886 | Scottish Government | policy/administration | Some upheld, recommendations | April 2012 |
| 201101933 | Paragon Housing Association Ltd | policy/administration | Not upheld, no recommendations | April 2012 |
| 201101964 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102068 | Scottish Prison Service | accuracy of Prisoner Record | Not upheld, no recommendations | April 2012 |
| 201102164 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2012 |
| 201102374 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201102718 | Scottish Ambulance Service | policy/administration | Not upheld, no recommendations | April 2012 |
| 201102763 | Dalmuir Park Housing Association Ltd | claim | Not upheld, recommendations | April 2012 |
| 201102800 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102839 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | April 2012 |