Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004831 West Lothian Council Secondary School Not upheld, no recommendations July 2011
201004919 Scottish Borders Council Primary School Not upheld, no recommendations July 2011
201004920 HM Inspectorate of Education Policy/administration No decision reached July 2011
201004984 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2011
201005069 Scottish Prison Service Clothing Not upheld, no recommendations July 2011
201005089 Lothian NHS Board Communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations July 2011
201005150 Lothian NHS Board Hotel services - food, laundry etc Some upheld, no recommendations July 2011
201005167 A medical practice, Greater Glasgow and Clyde NHS Board lists Not upheld, no recommendations July 2011
201005369 Scottish Prison Service Progression Not upheld, no recommendations July 2011
201005379 Scottish Prison Service Progression Not upheld, no recommendations July 2011