Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707513 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707641 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2018 |
| 201707727 | Anglian Water Business | incorrect billing | Resolved, no recommendations | July 2018 |
| 201707783 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201708324 | Glasgow City Council | special educational needs - assessment & provision | Not upheld, no recommendations | July 2018 |
| 201708344 | A Medical Practice in the Tayside NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201708674 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201609237 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700130 | Dundee City Council | development plans - breaches / procedures and enquiries | Some upheld, recommendations | June 2018 |
| 201700190 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |