Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201809380 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809429 Renfrewshire Health and Social Care Partnership policy / administration Not upheld, no recommendations June 2020
201809483 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809565 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809849 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201810022 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201810248 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations June 2020
201810555 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201810594 Clear Business Water incorrect billing Upheld, recommendations June 2020
201810995 Scottish Borders Council policy / administration Not upheld, no recommendations June 2020