Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600377 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201600538 | Ayrshire and Arran NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | September 2017 |
| 201600541 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201600717 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2017 |
| 201600783 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | September 2017 |
| 201601007 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2017 |
| 201601020 | Thames Water (Commercial Services) Ltd | charging method / calculation | Not upheld, no recommendations | September 2017 |
| 201601339 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201601598 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201601601 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |