Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203092 Business Stream incorrect billing Some upheld, recommendations March 2013
201203095 Scottish Ambulance Service failure to send ambulance/delay in sending ambulance Not upheld, action taken by body to remedy, no recommendations March 2013
201203132 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations March 2013
201203152 Scottish Prison Service policy/administration Not upheld, no recommendations March 2013
201203175 West Dunbartonshire Council policy/administration Not upheld, no recommendations March 2013
201203296 Scottish Prison Service visits Some upheld, recommendations March 2013
201203437 Dundee City Council policy/administration Not upheld, no recommendations March 2013
201203582 Scottish Ambulance Service admission, discharge and transfer procedures Not upheld, action taken by body to remedy, no recommendations March 2013
201100551 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations February 2013
201100832 Aberdeen City Council handling of application (complaints by opponents) Not upheld, no recommendations February 2013