| 201103157           | 
                                                                                        A Medical Practice in the Tayside NHS Board area           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        No decision reached           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103230           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        road authority as developer, road alterations           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103341           | 
                                                                                        Scottish Prison Service           | 
                                                                                        visits           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103381           | 
                                                                                        Scottish Prison Service           | 
                                                                                        earnings           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103489           | 
                                                                                        Scottish Ambulance Service           | 
                                                                                        incident reporting; complaints handling           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103542           | 
                                                                                        A Medical Practice in the Lanarkshire NHS Board area           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103561           | 
                                                                                        Scottish Qualifications Authority           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103575           | 
                                                                                        Grampian NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103628           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        repairs and maintenance of housing stock            | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           | 
              
          
                                                                                        | 201103639           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        council tax (incl Community Charge)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2012           |