| 201101242           | 
                                                                                        Forth Valley NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101396           | 
                                                                                        Scottish Ambulance Service           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101412           | 
                                                                                        Lothian NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101414           | 
                                                                                        Lothian NHS Board - University Hospitals Division           | 
                                                                                        Complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101581           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101682           | 
                                                                                        Scottish Natural Heritage           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101686           | 
                                                                                        A Medical Practice in the Grampian NHS Board area           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101838           | 
                                                                                        Business Stream Ltd           | 
                                                                                        meter size           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101839           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201101886           | 
                                                                                        Scottish Government           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2012           |