| 201002668 | Fife Council | council tax collection; pursuit of arrears | Not upheld, no recommendations | June 2011 | 
          
                                                                                        | 201002767 | NHS 24 | clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments | Not upheld, no recommendations | June 2011 | 
          
                                                                                        | 201002776 | Glasgow City Council | education; exclusion from school; complaints handling | Upheld, recommendations | June 2011 | 
          
                                                                                        | 201002777 | South Lanarkshire Council | handling of planning application; objection; retrospective planning application | Not upheld, no recommendations | June 2011 | 
          
                                                                                        | 201002854 | Scottish Prison Service | prisoners; property | Not upheld, no recommendations | June 2011 | 
          
                                                                                        | 201002903 | The City of Edinburgh Council | disabled parking bays; tram works | Not upheld, no recommendations | June 2011 | 
          
                                                                                        | 201003049 | Scottish Borders Council | education; complaints handling | Some upheld, recommendations | June 2011 | 
          
                                                                                        | 201003054 | Highland NHS Board | clinical treatment; diagnosis; back injury | Not upheld, no recommendations | June 2011 | 
          
                                                                                        | 201003286 | Albyn Housing Society Ltd | policy/administration | Some upheld, recommendations | June 2011 | 
          
                                                                                        | 201003363 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | June 2011 |