Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202202515 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2024 |
| 202203063 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | April 2024 |
| 202204453 | Forth Valley NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | April 2024 |
| 202206966 | The Highland Council | Child protection | Some upheld, recommendations | April 2024 |
| 202209846 | Western Isles NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | April 2024 |
| 202209883 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | April 2024 |
| 202210170 | West Dunbartonshire Council | Repairs and maintenance | Resolved, no recommendations | April 2024 |
| 202300501 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2024 |
| 202302342 | West Whitlawburn Housing Co-operative Ltd | Applications / allocations / transfers / exchanges | Not upheld, no recommendations | April 2024 |
| 202103292 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |