Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202306996 | Highland NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | March 2026 |
| 202309740 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, no recommendations | March 2026 |
| 202311004 | A Medical Practice in the Highland Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202400402 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2026 |
| 202408417 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202500492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | March 2026 |
| 202501264 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202501408 | Albyn Housing Society Ltd | Neighbour disputes and anti-social behaviour | Resolved, no recommendations | March 2026 |
| 202304648 | Dumfries and Galloway NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2026 |
| 202404014 | The City of Edinburgh Council | Building Standards | Not upheld, no recommendations | February 2026 |