Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202101294 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | August 2023 |
| 202101633 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | August 2023 |
| 202102930 | Aberdeenshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | August 2023 |
| 202103458 | Dundee City Council | Child services and family support | Upheld, recommendations | August 2023 |
| 202105712 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202106302 | East Dunbartonshire Health and Social Care Partnership | Standard of care | Upheld, recommendations | August 2023 |
| 202106485 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202107689 | Scottish Ambulance Service | Admission / discharge / transfer procedures | Upheld, recommendations | August 2023 |
| 202110970 | Perth and Kinross Council | Assessments / self-directed support | Upheld, recommendations | August 2023 |
| 202200038 | A Medical Practice in the Forth Valley NHS Board area | Complaints handling | Upheld, recommendations | August 2023 |