Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004238 The City of Edinburgh Council Council Tax (incl Community Charge) Resolved, action taken by body to remedy August 2011
201004241 South Lanarkshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201004348 A Medical Practice, Greater Glasgow and Clyde NHS Board Policy/administration Upheld, recommendations August 2011
201004355 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201004494 South Lanarkshire Council Complaints handling Some upheld, action taken by body to remedy, no recommendations August 2011
201004625 Scottish Prison Service Policy/Administration Not upheld, no recommendations August 2011
201004626 Scottish Prison Service Custodial services Not upheld, recommendations August 2011
201004685 Ayrshire and Arran NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations August 2011
201004741 Aberdeenshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201004812 Waverley Housing Repairs and maintenance of housing stock (including dampness and infestations) No decision reached August 2011