Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201001541 Borders NHS Board clinical treatment/diagnosis Some upheld, recommendations July 2011
201001569 Highland NHS Board policy/administration Upheld, recommendations July 2011
201001727 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / Diagnosis Some upheld, recommendations July 2011
201002718 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, recommendations July 2011
201002972 Fife Council Maintenance and repair of roads Not upheld, action taken by body to remedy, no recommendations July 2011
201003009 Lothian NHS Board Policy/administration Some upheld, recommendations July 2011
201003260 Argyll and Bute Council Policy/administration Not upheld, no recommendations July 2011
201003272 Glasgow City Council Complaints handling (including appeals procedures) Not upheld, no recommendations July 2011
201003290 Glasgow City Council Road authority as developer, road alterations Not upheld, no recommendations July 2011
201003492 Student Awards Agency for Scotland Failure to provide information Not upheld, no recommendations July 2011