Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202001137 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | November 2020 |
| 201704015 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2020 |
| 201800154 | University of Edinburgh | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2020 |
| 201801911 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2020 |
| 201803568 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2020 |
| 201803671 | Aberdeen City Council | child services and family support | Some upheld, recommendations | October 2020 |
| 201803767 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2020 |
| 201804064 | A Medical Practice in the Tayside NHS Board area | record keeping | Not upheld, no recommendations | October 2020 |
| 201804741 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2020 |
| 201805190 | Lothian NHS Board | complaints handling | Upheld, recommendations | October 2020 |