Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900596 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | July 2020 |
| 201900598 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900750 | Care Inspectorate | complaints handling | Upheld, recommendations | July 2020 |
| 201900770 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900843 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201900922 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy / administration | Some upheld, recommendations | July 2020 |
| 201901018 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | July 2020 |
| 201901036 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201901150 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201901235 | Fife Council | primary school | Some upheld, recommendations | July 2020 |