Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201908521 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201908741 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201909131 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201909348 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201909985 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201706064 | Stirling Council | unauthorised developments: enforcement action/stop and discontinuation notices | Upheld, recommendations | June 2020 |
| 201800176 | Angus Housing Association Ltd | estate management / open spaces / environment work | Some upheld, recommendations | June 2020 |
| 201800445 | Glasgow City Health and Social Care Partnership | complaints handling | Upheld, recommendations | June 2020 |
| 201801934 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2020 |
| 201803620 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |