Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805833 | North Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2020 |
| 201805856 | A Medical Practice in the Lothian NHS Board area | policy / administration | Not upheld, no recommendations | March 2020 |
| 201805983 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2020 |
| 201806224 | Heriot-Watt University | policy / administration | Upheld, recommendations | March 2020 |
| 201806236 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201806328 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201806337 | Scottish Prison Service | visits | Not upheld, no recommendations | March 2020 |
| 201806513 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |
| 201806670 | The Water Industry Commission for Scotland | complaints handling | Upheld, recommendations | March 2020 |
| 201806790 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |