Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802910 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Upheld, recommendations | August 2019 |
| 201802950 | Glasgow City Health and Social Care Partnership | policy / administration | Upheld, recommendations | August 2019 |
| 201803355 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2019 |
| 201803537 | Clear Business Water | incorrect billing | Upheld, recommendations | August 2019 |
| 201803683 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201803892 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2019 |
| 201804309 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201804356 | Scottish Prison Service | policy / administration | Not duly made or withdrawn, no recommendations | August 2019 |
| 201805349 | Dumfries and Galloway Council | child services and family support | Upheld, recommendations | August 2019 |
| 201805361 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |