Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708994 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201709045 | West Lothian Council | sheltered housing issues / residential homes | Not upheld, no recommendations | March 2019 |
| 201800023 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | March 2019 |
| 201800280 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |
| 201800428 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |
| 201800496 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201800581 | East Ayrshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | March 2019 |
| 201800677 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201800737 | Lothian NHS Board - Acute Division | complaints handling | Not upheld, no recommendations | March 2019 |
| 201800864 | The City of Edinburgh Council | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | March 2019 |