Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707698 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201707895 | A Dentist in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201708065 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2019 |
| 201708286 | Argyll and Bute Health and Social Care Partnership | other | Not upheld, no recommendations | January 2019 |
| 201708492 | Lothian NHS Board - Acute Division | appliances / equipment / premises | Some upheld, recommendations | January 2019 |
| 201708677 | University of Edinburgh | complaints handling | Upheld, recommendations | January 2019 |
| 201709050 | Scottish Prison Service | policy / administration | Some upheld, recommendations | January 2019 |
| 201800032 | Falkirk Council | road authority as developer / road alterations | Upheld, recommendations | January 2019 |
| 201800064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201800177 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 |