Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706372 | NHS 24 | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2018 |
| 201706529 | Aberdeen City Health and Social Care Partnership | policy / administration | Upheld, recommendations | December 2018 |
| 201706717 | Angus Council | wayleaves / rights of access / feu duties / servitudes | Not upheld, recommendations | December 2018 |
| 201706996 | Crown Office and Procurator Fiscal Service | communication / staff attitude / confidentiality | Upheld, recommendations | December 2018 |
| 201707165 | Aberdeen City Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
| 201707592 | Scottish Prison Service | removal from association / segregation | Upheld, recommendations | December 2018 |
| 201707615 | Home Scotland | repairs and maintenance | Not upheld, no recommendations | December 2018 |
| 201707695 | Scottish Prison Service | communication | Upheld, recommendations | December 2018 |
| 201707816 | Grampian NHS Board | policy / administration | Some upheld, recommendations | December 2018 |
| 201707834 | East Ayrshire Council | repairs and maintenance | Some upheld, no recommendations | December 2018 |