Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204143 | Tayside NHS Board | clinical treatment / diagnosis | November 2013 | |
| 201204594 | Lothian NHS Board | admission, discharge & transfer procedures | Upheld, recommendations | November 2013 |
| 201204615 | Business Stream | incorrect billing | Not upheld, no recommendations | November 2013 |
| 201204636 | Business Stream | meter reading | Not upheld, action taken by body to remedy, no recommendations | November 2013 |
| 201204665 | East Lothian Council | home helps, concessions, grants, charges for services | Not upheld, no recommendations | November 2013 |
| 201204717 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |
| 201204821 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | November 2013 |
| 201204897 | Business Stream | debt recovery / payment fees | Upheld, recommendations | November 2013 |
| 201204936 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2013 |
| 201204951 | An NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, no recommendations | November 2013 |