Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201803542 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
201803596 The Robert Gordon University special needs - assessment and provision Some upheld, no recommendations November 2020
201806100 Scottish Environment Protection Agency policy / administration Not upheld, no recommendations November 2020
201806450 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201807397 North Ayrshire Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations November 2020
201808488 Business Stream incorrect billing Not upheld, no recommendations November 2020
201808747 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201808983 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201809447 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201809500 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020