Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810094 | Clear Business Water | incorrect billing | Some upheld, no recommendations | July 2020 |
| 201810096 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | July 2020 |
| 201810121 | Aberdeenshire Council | primary school | Some upheld, recommendations | July 2020 |
| 201810154 | Tayside NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | July 2020 |
| 201810159 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201810592 | Dumfries and Galloway NHS Board | continuing care | Not upheld, no recommendations | July 2020 |
| 201810727 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201810977 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201811027 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201811064 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |