Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201909985 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201706064 Stirling Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations June 2020
201800176 Angus Housing Association Ltd estate management / open spaces / environment work Some upheld, recommendations June 2020
201800445 Glasgow City Health and Social Care Partnership complaints handling Upheld, recommendations June 2020
201801934 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2020
201803620 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803709 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations June 2020
201803809 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803891 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations June 2020
201803965 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020