| 201300287           | 
                                                                                        University of Glasgow           | 
                                                                                        academic appeal/exam results/degree classification           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300331           | 
                                                                                        Care Inspectorate           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300339           | 
                                                                                        Scottish Borders Council           | 
                                                                                        handling of application (complaints by applicants)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300374           | 
                                                                                        Scottish Water           | 
                                                                                        damage caused / compensation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300423           | 
                                                                                        University of the West of Scotland           | 
                                                                                        special needs - assessment and provision           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300528           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, no recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300591           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        refuse collection & bins           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300595           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300691           | 
                                                                                        Scottish Prison Service           | 
                                                                                        communication           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2013           | 
              
          
                                                                                        | 201300749           | 
                                                                                        Scottish Prison Service           | 
                                                                                        accuracy of prisoner record           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2013           |