| 201202334           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201202445           | 
                                                                                        A Medical Practice in the Fife NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201202584           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201202627           | 
                                                                                        Forth Valley NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201202635           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201202654           | 
                                                                                        Business Stream           | 
                                                                                        debt recovery / payment fees           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201202855           | 
                                                                                        Directorate for Planning and Environmental Appeals           | 
                                                                                        handling of application (complaints by opponent)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201203030           | 
                                                                                        Business Stream           | 
                                                                                        communication / consultation           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201203221           | 
                                                                                        University of the West of Scotland           | 
                                                                                        academic appeal/exam results/degree classification           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2013           | 
              
          
                                                                                        | 201203259           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        August 2013           |