Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102803 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | August 2012 |
| 201102885 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201102957 | Scottish Water | water pressure - low | Upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201103091 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103170 | Perth and Kinross Council | finance - housing benefit and council tax benefit | Upheld, action taken by body to remedy, recommendations | August 2012 |
| 201103205 | Comhairle nan Eilean Siar | school transport | Not upheld, recommendations | August 2012 |
| 201103214 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2012 |
| 201103393 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103416 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | August 2012 |
| 201103439 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |