Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602709 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201603215 Renfrewshire Council advertisement of proposals: notification and hearing of objections Some upheld, recommendations July 2018
201603463 Dumfries and Galloway Council complaints handling (incl social work complaints procedures) Some upheld, no recommendations July 2018
201604158 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2018
201605078 Forth Valley NHS Board nurses / nursing care Some upheld, recommendations July 2018
201605522 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2018
201606220 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2018
201606542 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations July 2018
201607293 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Some upheld, recommendations July 2018
201607947 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018