Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604554 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201604627 South Lanarkshire Council complaints handling (incl social work complaints procedures) Some upheld, recommendations October 2017
201604703 West Lothian Council sales and leases of property including excambions Not upheld, no recommendations October 2017
201605471 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201605478 Western Isles NHS Board admission / discharge / transfer procedures Not upheld, recommendations October 2017
201605828 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations October 2017
201606203 Scottish Prison Service policy/administration Not upheld, no recommendations October 2017
201606218 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2017
201606290 Caledonia Housing Association policy/administration Not upheld, no recommendations October 2017
201606368 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2017