Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100468 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201100473 A Medical Practice, Lothian NHS Board policy/administration Not upheld, no recommendations December 2011
201100663 Fife Council applications, allocations, transfers & exchanges Some upheld, no recommendations December 2011
201100708 Dunedin Canmore Housing Association complaints handling Upheld, action taken by body to remedy, no recommendations December 2011
201100767 Lanarkshire NHS Board policy/administration Some upheld, action taken by body to remedy, no recommendations December 2011
201100772 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, recommendations December 2011
201100796 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201100805 Scottish Prison Service personal property Not upheld, no recommendations December 2011
201100903 A Medical Practice, Fife NHS Board lists Some upheld, recommendations December 2011
201101032 Orkney NHS Board complaints handling Upheld, recommendations December 2011