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Case ref:201102565
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Date:February 2012
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Body:A Medical Practice, Lanarkshire NHS Board
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Sector:Health
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Outcome:Not upheld, no recommendations
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Subject:lists
Summary
Mr C complained that a medical practice acted unreasonably in sending him a letter warning him of unacceptable/intimidating behaviour following a visit to the practice. Mr C disputed that, during the incident in question, his behaviour had been unacceptable/intimidating. In the absence of objective evidence to support Mr C's version of events, we were unable to uphold the complaint. However, we did suggest to the practice that, as a matter of good practice and so that additional evidence is available if they are challenged, they should consider keeping a contemporaneous record of such incidents in future.