Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101139 | Scottish Prison Service | Legal Correspondence | Not upheld, action taken by body to remedy, no recommendations | November 2011 |
| 201101150 | A Medical Practice, Tayside NHS Board | Complaints handling | Upheld, recommendations | November 2011 |
| 201101169 | A Medical Practice, Ayrshire and Arran NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | November 2011 |
| 201101175 | Scottish Prison Service | Transfer to Another Prison | Not upheld, no recommendations | November 2011 |
| 201101184 | A Medical Practice, Lothian NHS Board | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | November 2011 |
| 201101196 | West Lothian Council | Handling of application (complaints by opponents) | Some upheld, recommendations | November 2011 |
| 201101201 | Scottish Prison Service | Policy/Administration | Not upheld, action taken by body to remedy, no recommendations | November 2011 |
| 201101210 | Fyne Homes | Complaints handling | Not upheld, action taken by body to remedy, no recommendations | November 2011 |
| 201101257 | Scottish Prison Service | Education | Not upheld, no recommendations | November 2011 |
| 201101383 | Scottish Prison Service | Progression | Not upheld, no recommendations | November 2011 |