Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201003970

  • Case ref:
    201003970
  • Date:
    December 2011
  • Body:
    Aberdeenshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application (complaints by opponents)

Summary
Mr C complained about the council's handling of an outline planning application for a crematorium. Mr C disagreed with the decision and maintained that the council had not taken his representations against the application into account.

He also complained that the environmental issues in relation to the crematorium had not been properly considered and was aggrieved that the council's Transportation and Infrastructure Service had altered their position on the width of the carriageway.

Our investigation did not find any fault on the part of the council in processing the application.
 

Updated: March 13, 2018