Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004953 Forth Valley NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, no recommendations October 2011
201004962 Aberdeenshire Council primary school Not upheld, no recommendations October 2011
201005068 Scottish Prison Service downgrading Some upheld, action taken by body to remedy, no recommendations October 2011
201005253 South Lanarkshire Council maintenance and repair of roads Not upheld, no recommendations October 2011
201005387 Scottish Prison Service complaints handling Not upheld, no recommendations October 2011
201100064 North Lanarkshire Council political matters; committees; standing orders; requests for information Some upheld, recommendations October 2011
201100152 The City of Edinburgh Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations October 2011
201100174 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100182 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201100205 The City of Edinburgh Council primary school Some upheld, recommendations October 2011